What payment methods do you accept?
We accept Mastercard and Visa (Visa Credit and Visa Debit), Maestro and Solo cards for all products. Unfortunately we do not currently support Electron cards. Information on payment methods is outlined on the website once you select your product.
How do I know if I have successfully completed my booking / order?
Once your booking is confirmed, you will receive an automated e-mail containing your confirmation number and full details of the product that you have purchased. Please note the difference between booking acknowledgement and booking confirmation. If the email is a booking acknowlegement, it means your reservation is being processed, but is not yet confirmed. If you do not receive confirmation within 24 hours, please call us at 0844 472 3210.
I haven't received or I have lost my confirmation e-mail, how do I get another copy?
If you did not receive your confirmation e-mail after making a booking or have lost the e-mail, please check your ‘deleted items' and 'Junk Mail' folders. Make sure you add us to your safe list. If you still cannot find the confirmation email, please fill in and submit the Contact Us form and we will investigate.
There is a mistake on my confirmation / e-mail / documentation, what should I do?
If you see a mistake on your confirmation e-mail or documentation, please fill in and submit the Contact Us form and one of our agents will be happy to assist you with your enquiry.
How do I cancel my Flight ticket?
To submit a cancellation enquiry please use our Contact Us form and supply the booking / order reference number, we aim to respond to your enquiry with in 24 hours.
Most low priced tickets are completely non-refundable. For this reason we recommend that you take out adequate travel insurance before booking. In addition, cancellation charges can vary and in some cases, a part refund can be obtained, which is calculated by deducting the airline's cancellation fee and our administration fee. Full fees will be explained to you at the time of cancellation.
How long does it take to process a refund for my flight?
Most tickets are non-changeable/non refundable.
If you would like to cancel your booking or have an enquiry please e-mail us by filling in and submitting the Contact Us form.
Can I change the details or travel dates of my booking?
Much depends on what changes you need to make and what the rules are for the specific flight you have booked.
If you wish to amend a booking or wish to enquire if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge.
In some cases flights are totally non-refundable and non-changeable and so the airline would treat changes to travel dates as a cancellation and you would need to re-book and pay again.
For more flexible tickets and hotels reservations, our typical amendment fees are approximately £20-45 pounds in addition to the charge levied by the hotel or airline supplier, if applicable. All fees will be advised prior to any amendment being made on your behalf.
Which airline am I flying with?
The confirmation e-mail sent at the time of your booking contains the airline information relating to your flight.