Emerald Travel logo
peoples travel telephone number

About peoplestravel

Why buy from us?

A Communities Travel Unit (CTU) of Emerald Global Ltd, peoplestravel is backed by over 35 years of industry experience serving UK holidaymakers.

For additional peace of mind, we also recommend travel insurance and we are an Appointed Representative of PKC Associates Ltd t/a Journeys Travel Insurance which is authorised and regulated by FSA ref 312339. We also have specialist travel consultants who will assist you with booking your dream holiday -  see below for reviews from some of our happy customers*.

peoplestravel store

Our flagship travel 'venue' is conveniently located at 56 Baker Street, a five-minute walk south from Baker Street tube station. To make the most of our 2,000 sq feet plus of open-plan space, our retail design and fit-out was done by Cotton Thompson Cole, Construction and Design Consultants whose clients include Credit Suisse, RBS, HSBC, Signature, Strada and Wagamama.

The result was a 'travelshop' with a difference. We do not have walls of brochure racks, cluttered windows and impersonal desk structures. Instead, the emphasis is on people, with comfortable discussion nooks and interactive touch-screens giving clients immediate access to the perfect holiday.

White walls line the room acting as large-scale movie screens. You'll be inspired by the sights and sounds playing around you, featuring images from a wide range of destinations. Step over to the permanent blog wall; a massive map of the world covered with tips, suggestions and inspiration from other peoplestravel customers. Or for instant access to information including hotel room photos, tourism destination information and a whole lot more, use one of the touch-screens to instantly click on the information you want.

Our operation is designed to give clients the best in customer service. Staff come from a wide range of backgrounds with expertise in everything from cruising through to honeymoon and gay and lesbian travel.

Instead of going to the desk, staff bring the desk to you in the form of a high-speed laptop that can be accessed from anywhere in the store. Browse from the comfort of one of the brightly coloured sofas, curl up and watch a DVD on the plasma-screen television or just have one of the sales staff give a few personal tips based on their experiences. It's all about choice - and the choice is yours.

trade logos

Customer testimonials:

"Just a big thank you for sorting out this trip and your hotel recommendations. Bangkok Grande centrepoint was a great hotel with a very good location, Hua hin cape nidhra wow what can I say this is just an amazing hotel. Flights/transfers all were excellent. My wife’s first time to Thailand and she loved it and will want to go again so will book something again for same time next year. Rod,  thanks again for your help advice and recommendations for making this trip very special  for us both."

Andy Simpson

"Steve and I just wanted to thank you for our amazing Australian adventure! We had an absolutely brilliant time, all thanks to you! We are so appreciative of all the work you did and everything just went so smoothly!  The hotels were all perfect for us and we had no hitches at all, which is incredible for a month long holiday with so many different venues and trips. Many many thanks again!!"

Sarah and Steve Keogh

"Just got back from a holiday of a life time. Thank you for booking us the holiday and the hotels.   Every thing was just perfect. Hope one day to do it again. I will recommend you to our friends if they are ever lucky enough to experience this wonderful country."

Chris Clive Haylock

"Maria has been booking flights for me and my family for the last 1-2 years. She is extremely helpful and knowledgeable, and always willing to suggest travel options. Recently she helped my elderly mother in law and disabled brother in law obtain easy access seats from British Airways when there were no suitable seats available. I had tried to check in 24 hours before and there were no 2 seats together. Maria kindly spoke to BA and explained the situation to them and secured 2 seats together by the aisle so they could get out easily. I cannot thank her enough for helping out in a very tricky situation. She also managed to get those seats without any extra charges! Maria is a great credit to her team and I look forward to dealing with her again."

Vincent Voon

"I have been buying return air tickets for 3 people every year for at least three years with Ms Maria Mila.  Each time she continues to maintain a high customer service.  She carries out her duties with professionalism and care.  She is very helpful and efficient in her work and is a credit to her company, Peoples Travel"

AM Mon

"Just wanted to thank you for your help in arranging our South African holiday. It was magical! The Emirates staff presented Antonia and Alex with a birthday cake on the flight out! The Table Bay Hotel was magnificent, we arrived to champagne and had a cake presented for our Anniversary!  Couldn't go up Table Mountain as the cable car is closed for maintainance until 9th August ! However, we hired the hotel driver for a couple of hours who took us up as far as we could go and around Cape Town! We also did a full day Peninsula tour , boat trip at Hout Bay to see seals! We did it all! Grootbos was soooooooooooo beautiful..........private dinner in the wine cellar! Candle lit / rose petal bath!!! We saw magnificent whales and Great White Sharks! Antonia and Alex went in the Shark cage! The Grootbos Rangers were so knowledgeable, they were also very patient, we never felt rushed and they welcomed questions. Amakala Bush Lodge was such a different experience! It was cold! (We did go in winter!) However, the roaring fires, the hot baths, hot chocolate , hot water bottles, blankets ......everything was thought of to warm us up! Our ranger was gorgeous and funny! She knew her stuff! We loved our morning coffee and sundowners in the bush. More birthday cake and champagne too! Not to mention the incredible animals! We were just missing the elusive lions from our list, but, how I love warthogs now!!!

The food everywhere was delicious and we have broadened our experience! Oh, and put on a few pounds!!!

From the chauffeur who picked us up at home to the last chauffeur who dropped us off, every single person from every company involved was so kind and helpful. Their punctuality and warm welcomes was so appreciated. We have been treated like royalty and have come back with such wonderful memories . Please could you pass on our thanks to everyone. We would have no hesitation recommending any one of them."

Alison, Colin, Antonia and Alex Baldwin

"Can I thank you for all that you did to make my parents' holiday truly memorable, they loved every minute of it. Everything went like a dream, they said it was all first class with some extra treats along the way that you had arranged. Once again, many thanks. We would definitely book with you again."

Amanda Hunter

"Just thought we would let you know we are back but reluctant - it was absolutely fantastic. Thank you so much for booking this and we could not have got anything better to suit our needs. We could not fault anything including the food and the service to the rooms and of course the weather!  We really did not wish to come home and I have told Tim I am not waiting another -10 years to revisit which we both want to do."

Nicky and Tim (booked Maldives holiday as a 10th wedding anniversary celebration)

"Just letting you know we enjoyed every aspect of our holiday! It was perfect for us! We got on extremely well with our guide – he was excellent and during our week at Waskaduwa he took us to Kandy and the elephant orphanage. Both hotels are spectacular, we enjoyed our stay at both and would have liked to stay longer at Jetwing Yala although Citrus Waskaduwa is a fantastic hotel. We found friendly and accommodating staff at both hotels. Meals/restaurants were amazing … we have stayed in some lovely (and not so lovely!) hotels around the world and had some wonderful cruises with P&O, Royal Caribbean, MSC, but nothing has topped the food/offering/cleanliness/ professionalism of both these hotels, which is testament to the island itself, it’s beautiful people and charming culture".

Sheila Ashworth

"Well Rod you were right about Darwin, it is a fabulous place to be. It is up there with all the exciting places to go and see. We love the very tropical feel this place has and the aura of being a little bit on the edge of danger that pushes forward whenever you venture out of the city and into the national parks and river areas. We took a boat trip to see the crocodiles in their natural habitat on the Adelaide river. The guides were very knowledgeable and gave us valuable information about "the salties". This trip has just given us an appetite for more.........
I would like to thank you for arranging this holiday. Our room upgrade to a suite gave us the space to relax and staff here at the hotel very helpful and attentive. We didn't pay for the "Ritz" and did not come with great expectations, we have been pleasantly surprised. Big thumbs up for Darwin. Fabulous holiday!!! We hope to holiday with you again sometime soon."

Carol and Brian Newton

"Just got back from honeymoon yesterday and wanted to let you know that the flights were great (unfortunately no upgrades available!!) the seats were really good and the transfer flights from KL to KK were also great and no rushing to meet the next flight - so very stress free and a real pleasure!
The airport transfers to the hotel & airport were very professional and punctual - it was through Exotic Borneo i think - it was very seamless. The hotels were amazing - we upgraded on the upgrades and were not disapointed!  We were treated really well and especially so at the Tanjung Aru where we got champagne and cake one night! I would recommend the hotels very highly. Overall fantastic and amazing - we will never forget the experience
. Thanks for all your help."

Paula Hayzelden

"We had a fantastic trip. Air NZ were great, good choice thank you! And the stopover at the Cook Islands was great!! All hotels were fine & comfortable and what we expected. Ferry fine Motorhome fine,( good base vehicle, Mercedes Sprinter with auto gear box, a dream to drive)  We simply had day after day a new and great experience. It was a trip of a lifetime. We loved both Islands but would have to say, South island probably came out top but it was all very good indeed. I could send you 1800 digital photos.... Your itinerary was 1st class and you made the trip so easy for us. Thanks for all you provided and we will be in touch when we plan our next"big trip"

Clive and Hazel

"We had a wonderful time in Zurich and Venice. We enjoyed the trip a lot and the hotels were nice. I would like to say thanks to you and your team for your good customer service. Please pass my regards to your team who helped with our bookings. I look forward to other deals you might have in the near future"


"We greatly enjoyed the Bella Italia Evening, meeting many interesting and charming people in the excellent surroundings of peoplestravel...."

Stephen Jones - Resident, St Johns Wood

"We just wanted to say we had a fantastic time in Rome, seeing the sights and enjoying the amazing food! Thank you to the whole Peoples Travel team, Alitalia and Hotel Pamphili for arranging such a brilliant first prize at the Bella Italia evening! "

Vesna & John

"I was quite astonished when I discovered this travel agent, in the heart of London - a stone’s throw from Oxford Street. It’s a glamorous outlet - deceptively spacious - unlike any travel agents that I’ve ever come across previously. Even more extraordinary, given the current economic climate.

On entering, you’ll see a huge world map, on one side of the wall, stickered with comments from happy travellers. To the other side, there’s a comfy and inviting sofa with a plasma screen behind it. Take a seat and you’ll be offered a drink, as you contemplate and ponder your next trip.

There are only around six staff - with booking screens - in spite of the impressive size of the premises. It’s set-up to enthuse and inspire the traveller, with space to dream and inform yourself. On my recent visit I had a lengthy chat and explored some ideas, confirming that one of my dream destinations will realise itself on my agenda…one day. I wasn’t made to feel pressurised, or ill-at-ease, although I didn’t make a booking there and then. Instead, I was encouraged to return and experience one of their special evening events (I haven’t had the chance to yet).

During 'normal’ office hours, it’s a 'pure’ travel agents (albeit luxurious and super client-friendly) but venture here in the evening and you might find it transformed into an exotic destination, featuring themed dancing and festivities. It quite turns the trend for isolated exploration, from the 'comfort’ of your lonely keyboard, on its head and re-inspires enthusiasm for the expertise and input of a real travel specialist. I’ll definitely consider returning when I’m ready to book, or if I’m close to the area and fancy a quick 'escape’, or some enticing inspiration."

By amethyst as reviewed in Qype

"From the moment we were greeted by Chris at the door and then received a warm welcome from Leni Tallant, we realised the meaning of the word 'People' in Peoples Travel. The 'Amtrak Evening' was an excellent way of learning about America and the exciting holidays which could be taken by rail, all in a friendly, relaxed atmosphere with no pressure and lots of pleasant company. Delicious refreshments provided were an added bonus, but the highlight for us was at the end of the evening when I won the Prize Draw for an amazing Amtrak trip to Utah. We have never visited America and so this is a wonderful opportunity for us to get to know the country. Thank you Peoples Travel for the 'Utah-ly' fantastic time you gave us and we look forward to booking even more great trips with you."

Joan Workman

"We are just back from a completely first class trip to India organised by 'Peoples Travel' and I cannot recommend this holiday company highly enough! We really could not have had a better time - everything was completely perfect and we were looked after so very very well! Every guide and representative of the company was superb and we really must have had the best driver in India! The guides at Ranthambore also could not have tried harder to get a sighting of a tiger for us! We absolutely loved India and are really missing the sights, smells, sounds and people of this wonderful country. I would certainly not hesitate to use this fabulous holiday company again and highly recommend this trip (The Golden Triangle with a stay at Ranthambore with Safari Trips)."

Sarah Wakeman